Terms and Conditions

Limited Warranty

We warrant all products made by Sharpics Inc. to be free of defective materials and workmanship for a period of one year from the date of purchase and will repair or replace any such defective part without charge for one year. To make a claim under this warranty, notification of such defect must be given to Sharpics Inc. at support@sharpics.com. You will be instructed on how the product or part needing repair or replacement should be handled.  This warranty of quality shall not apply to products that have been subject to misuse, abuse, neglect or improper storage, handling or maintenance.

SHARPICS INC. WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY BREACH OF THIS WARRANTY AND UNDER NO CIRCUMSTANCES SHALL ITS LIABILITY EXCEED THE PRICE OF THE DEFECTIVE PRODUCTS OR PARTS NOT WARRANTED BY SHARPICS INC.

General Shipping Times

Orders are usually processed within 48 hrs and typically take 5-10 days for delivery. International shipments may take longer.  Most orders sold within the continental USA will come with tracking information. Tracking information may not be available due to the availability of the product(s), the shipping method you choose, and where the product is being shipped. Please note that packages are not shipped on Saturdays or Sundays.

Shipping & Handling Cost Estimates

We calculate shipping & handling charges as a flat rate based on product type, weight, girth and cross-country destination.  Our general shipping method is UPS Ground.  Faster shipping methods are available upon request. Please contact us for shipping rates to Hawaii, Alaska, Puerto Rico and international destinations.  Depending on the country, customs fees may apply. 

Satisfaction Guarantee

All Sharpics products sold within the U.S. and Canada come with a 14-day money back guarantee. If you would like to return a product, please request a return authorization number within 14 days of receiving your order and clearly mark the number on the outside of the return packaging.  See Return Policy for more details.

Return Policy

Warranty Returns

Products to be returned must be within the applicable warranty period. However, certain items require a completed service report prior to the issuance of a Return Authorization Number for a valid warranty claim. If applicable, our representative will notify the customer. If in a case of item out of stock or discontinues, we will upgrade your model or charges will be refundable.

Preparation for Return

• First, the customer must contact us and speak with a customer service representative. The customer service representative helps to determine whether the product is indeed defective. This usually involves the customer answering a few questions and following the directions for testing the product in question. If the customer service representative feels that the product is defective, he/she will issue an RMA number. This process is especially important concerning products.

• Secondly, the customer must clearly mark the RMA number on the outside of the box that the product is being shipped in. It is important to mail all the original boxes, manuals, and any other items along with the product. If a return is sent without an RMA number, the merchant can return the product to the customer or charge a 15% restocking fee.

• Finally, the customer mails the product. We recommend using U.S. Priority mail or UPS. Non-authorize shipping will be at customer expense.

Why is an RMA Number Important?

RMA numbers are important to both the merchant and customer. An RMA number tells the merchant that a return is being made and offers protection against fraudulent returns. The customer can use the RMA number to inquire on the progress of a return. For example, if the customer hasn't received any information about the return, the customer can call the merchant and use the RMA number as a reference.

Return Label Example:

Sharpics Inc.

Customer Support Department

9921 Carmel Mountain Road #322

San Diego, CA 92129

Shipping Charges

The customer is responsible for shipping to our company, insurance, duties and other similar charges for all returned Product (restock, warranty, non-warranty, special order and other returns) and must ensure that the product is appropriately packaged. Shipping damages, resulting from improper packaging will be the customer’s charges and responsibility.